Professional customer support

We provide the highest possible service for our customers. Our consultants are specialists and will give answers to all of your questions and find solutions to your problems.

Free technical support

As part of our service, you receive free technical support.

Our experts are available on the phone and at e-mail addresses with in working hours.

Offerer professional teams consist of graphics designers, programmers, consultants, marketing experts - they will always provide with answers to your questions.

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Monitoring 24/7 - emergency line

We monitor the stability of store 24/7/365 days a year. In the case of occurrence of emergency situations we have an emergency line for our clients which is available outside of our working hours.

You can feel safe!

Resources

We have a wide knowledge base where you can find answers to frequently asked questions. Our guides and articles should resolve all your concerns.

You can always contact us directly via e-mail or by phone.

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Automatic monitoring system

Our platform has an automatic system to monitor the operation of the store. In the situation when any technical problem occurs, an e-mail is sent to the address of the store administrator.

Several alarm levels can be selected: "Light error", "General error", "Critical error"

Light errors:

  • are associated with temporary / one-off problems, for example when not working with Allegro API service or SMS service or other external systems.
  • are also generated when the system could not send an e-mail to the client, for example due to an incorrect e-mail address.

General errors:

  • are generated in all other emergency situations
  • also generated, for example, when a missing photo is detected in the shop.

Critical error:

  • are generated in all other emergency situations

For general and critical errors, notification is also sent to technical support.

Thanks to this, you can be sure that you will be the first to know about the problem.



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Do you have any questions? call: + 44 752 066 5040 Email: info@offerer.com

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